Conflict Management and Negotiation Essay Example | Topics and Well Written Essays - 2750 words

Conflict Management and Negotiation - Essay Example Conflict Management is all about how to manage conflicts at work. It looks into what is conflict, individual perception and approach to grevieance communication, and then tries to identify joint problem solving leading to mutually beneficial and amicable conflict resolutions. A Conflict Management System does more than just merely reacting to conflict. Rather, it is a carefully customized system, suiting the needs and requirements of the respective organisation that is developed through the amalgamation of existing and new resources or policies to establish an integrated system for resolving conflict. Today when business markets are becoming more and more competitive and dynamic in nature it is important for an organization to create a congenial environment within the workplace to retain their Human Capital (Internal) and at the same time create a perpetual bonding with their Suppliers or Vendors (External). Rights-based process 3 is a Traditional Conflict Management Process which focuses on an individual's claims and the facts that support these claims. It is a formal way of resolving conflicts, which may involve assessing whether or not an employee's rights have been infringed upon. The process comes into picture when a legal or contractual right has been violated. The solution is one sided or gives the decision in favor of one of the conflicting parties which often leaves the other party offended. Interest Based Process is a Collaborative Method of Conflict Management which instead of focusing on the surface of the problems tries to identify the root cause of a problem aroused. Instead of focusing on the Position of Conflicting individuals it concentrates on the needs, desires and interests of the members (e.g. need of better working environment). It is a more cooperative approach to problem solving and conflict management which tries to create a Win-Win Situation for both the partie s, unlike the Traditional approach, instead of bringing out a winner and giving out decision in favors of one side. Evolution of Integrated Conflict Management System Traditionally organizations have been following Power Based or Right Based Process for conflict resolution and hence have been more close systems. However in present era when organizations are becoming more organic and open the implementation of Interest based or ADR4 techniques or methods for conflict management are becoming the prudent choice. Interest based or ADR methods instead of finding out a winner or giving out decision in favor of one party concentrates to establish a Win-Win situation for both the parties involved and thus seeks to establish a harmonious mutually beneficial conflict resolution. In an Integrated Confli

Planning Theory & Practice Essay Example for Free

Planning Theory Practice Essay The creation of a whole new type of community, the `virtual community’, has done much to highlight the potential for communities to form beyond the confines of geographic space (Rheingold, 1993). Technological utopians have found community in cyberspace. Largely anecdotal evidence emphasizes the ability of computer networks to connect people across time and space in strong supportive relationships, blindly extending beyond characteristics of ethnicity, religion or national origin. Guilty of Plagiarism  The creation of a new community, which is called a virtual community, has allowed people to live beyond geographic space. Cyberspace is where technological people have found a sense of community. Computers can connect people across time and space no matter what their characteristics (Hampton, 2002). Not Guilty of Plagiarism Keith Hampton (2002), has coined the term â€Å"virtual community† to refer to a place where people can form social groups â€Å"beyond the confines of geographic space† (p. 228). This â€Å"cyberspace† provides a chance for individuals of varying races and religions to meet and interact via computer. Many technologically savvy people now have a place to meet other without having to physically travel (Hampton, 2002). Not Guilty of Plagiarism. Computers have allowed for people to meet those of other nationalities and cultures worlds away from one another through the computer. The networking capabilities of computers allow for people to build social groups, or communities, in cyberspace rather than in person. An ocean or a mountain will no longer be able to keep these technologically savvy pioneers apart (Hampton, 2002).

Amyotrophic Lateral Sclerosis Case Study Essay -- Case Study

Case Study: A thirty six year old male has developed severe muscle weakness throughout the body. The condition began fifteen months ago with a left foot drop and within a year, he described difficulty with speech and swallowing, muscle twitching and cramping, and muscular atrophy throughout the upper and lower limbs. Within the last two months, his breathing has become more difficult, and there has been a noticeable difference in his voice. Prior to the fifteen months, he presented little to no symptoms. The patient, a medical doctor, has a wife and two young children. What began as seemingly innocent muscle weakness and cramping has lead to this patient’s fatal diagnosis. He is one of 2.5 per 100,000 people worldwide who have been diagnosed with amyotrophic lateral sclerosis and will mostly likely die of respiratory failure within 2 to 3 years. Amyotrophic lateral sclerosis or ALS is a is a highly degenerative disease involving the nerve cells in the brain and spinal cord that control voluntary movement. The disease is sometimes referred to as Lou Gehrig’s after the New York Yankees baseball player who was diagnosed with ALS in 1939. The disease causes degeneration of upper and lower motor neurons. These neurons connect the brainstem and spinal cord to muscle fibers and send electric impulses to the muscles. Without proper communication, the muscles begin to weaken and atrophy. Individuals with ALS will lose their ability for voluntary muscular control. Usually, bladder and bowel control are spared, though this is not always the case. Cognitive functions and sensory nerves are also typically spared, but the affected individuals may present symptoms of dementia. Initial symptoms generally include muscular weak... ...ological degeneration could happen in such a swift manner. I only hope that a better understanding of the causes of ALS can help find a cure. Works Cited ALSInfo: Lou Gherig’s Disease (ALS) [Internet]. 2011. Sanofi aventis US LLC; [last updated 2011 November 8; cited 2012 March 22]. Available from http://www.alsinfo.com/ Hayes SM. 2001. Amyotrophic Lateral Sclerosis: Update on Anatomy, Physiology, Pharmacology, and Management. In: Riolo L, editor. Topics in Physical Therapy: Neurology. American Physical Therapy Association. Lesson 9. McKinley MP, O'Loughlin VD. 2006. Nervous System Disorders. In: Wheatley CH, editor. Human anatomy. 2nd ed. Boston (MA): McGraw-Hill Higher Education. p 431. Umphred DA. 2001. Amyotrophic Lateral Sclerosis. In: Allen A, Zipperlen R, editors. Neurological rehabilitation. 4th ed. St. Louis (MO): Mosby. p 363-385.

Library Science Essay

With the rapid development of technology, constraints of economy and changing expectations about intellectual property rights, the HS librarian has to forcefully demonstrate the value of his / her contributions to their institutions. Addressing client information needs and thereby performing the scientific communication activities are the primary responsibilities of a librarian, who is known today as a â€Å"knowledge worker†. An effective leader in an academic HS library will constantly be engaged in activities which continually educate their staff ,re-engineer their programs and re-design products and services to meet the modern challenges of client information requirements through retrieval , creation , manipulation, management and dissemination of new knowledge. To be effective, the HS librarian has to be a viable participant in scientific communication. As a director of a HS library, my mantras would be â€Å"transformation,† â€Å"restructuring,† or â€Å"re-engineering† – the ones used by deans and other strategic planners on their campuses. I would strive to prove the value of the HS library to the institution through evaluative data and cost/benefit analyses by employing self assessment techniques. I would play a proactive role in introducing and integrating technologies into the communication process. I would act as an agent for the information seeker by gathering published information, seeking new sources, weighing responses, consulting on the design of personal databases, and packaging results into customized products. I would also join teams of clinicians or researchers to provide on-site consultation and delivery of information services or teaching the use of information management techniques and technologies in classrooms, labs, and offices. I would acquire new computational skills, deeper understanding of the information needs in subject disciplines, and expertise about the management of knowledge in distributed technology-intensive environments . The six types of library budgets are 1) Lump sum – refers to the allocation of a lump sum amount as resources to the library. This allocation is done by the top management of the parent organization.. 2) Formula – budget is one which is typically tied to a numeric value such as full-time-equivalencies (FTEs), i. e. , number of FTEs registered students multiplied by a fixed dollar amount yields the budget for the library. 3) Line Item – The line-item budget represents the most commonly used budgeting method for special libraries (Warner 9). In a line-item budget, each category of activity is afforded its separate appearance ( eg salaries, etc. ) 4) Program –a program budget focuses on the services the library provides to its clients and is an extension of the line item type of budget. 5) Performance Based – Performance budgets share characteristics with program budgets, but performance budgets focus primarily on what library staff members do or what functions they perform in the library’s service complement. 6) Zero Based – Zero-based budgeting requires that a â€Å"clean slate† be the starting point for budget development. Budget affects special libraries in much the same way as budgets affect any organization, including the parent organization of the special library. Therefore, given a choice, I would opt for a program budget as it relates to overall organizational goals and objectives and is very useful in establishing priority for library programs relative to the parent organization blend of the line item Training of the personnel is the most challenging personnel management issue. The challenge would be to keep all the â€Å"knowledge workers† motivated enough to keep themselves updated in all the relevant knowledge areas, so that they acquire an expertise in facilitating access to information, and also assembling the means for getting it. Building a team which will be constantly finding and/or building tools for managing knowledge, evaluating new products in light of their clients’ information needs, making office calls, providing consultation services, offering themselves as contractors, gathering feedback, and measuring product effectiveness. In the modern age of technology, the entire systems are networked. In the networked environment, few information products can stand alone without a support system. With most of the libraries using technology, the space planning and management would be similar to the data warehousing , data maintenance, data based administration, and data retrieval, data archiving and data purging techniques used in the technological terms. BIBLIOGRAPH : Introduction to Health Sciences Librarianship by M. Sandra Wood.

Competency statement Essay

In 1996 I graduated from Michigan City High School in Michigan City, IN. After graduation I was not able to go right off to college since I was a teen mother. So, instead I immediately began working for a clothing store named Ms. D’s Merchandise. There I was responsible for determining marketing strategies, informing customers about new and incoming merchandise, formulating prices, and maintaining store staff. Working for a small business I was able to acquire customer service skills, tactfully deal with customers, numeracy, initiative, ability to work under pressure, and cultural awareness. Those skills prepared me for the many of the experiences that I would encounter at other jobs. After working there for about 8 months I decided to try something new. I began working at the Life Care Center, a nursing home. There I was a full-time dietary aide, assistant cook, and head cook. I was an employee there for two years. My responsibilities were preparing food items and assembling ready foods for patient trays, setting tables for the elderly, maintaining the kitchen area, ensuring proper preparation/portioning/determining quality of food, and supervising dietary aides. As you know working in this type of atmosphere conflicts may arise. May it be mistakes made by kitchen staff, staff unsatisfied with hours available or simply employees being angry about staying over when others arrive late for their shift. These all require some level of assertive conflict resolution skills. Responding to the needs of your staff in a timely manner, actively listening, remaining calm and fair at all times worked well in this type of atmosphere. Next, in August of 1998 I began working for the state as a correctional officer at the Indiana State Prison. Since I worked in a customer service setting, I learned from prior experience how to resolve conflicts in the workplace in many ways. This experience formed the foundation for many endeavors in the future. There, I was responsible for the safety and security of offenders, instruct inmates and maintain records of offender movement, check inmate for possible contraband, make periodic patrols of quarters and work areas, in itiate count, and be familiar with daily operation of each assignment. Working in a controlled setting staff must work together to reduce conflict among offenders as well as each other. Personal interpretation plays a huge role in conflict within this facility. Each year the staff received 16 hours of  in-service training covering topics like self defense, self control, and how to maintain situations and gain control. Bringing everyone together was the goal since there were many factors separating the culture; like rank, gender, profession, and ethnic groups. Also, documenting daily movement and activities reduced conflict as well. Mainly because documenting helps to avoid any legal action or disputes of judgement. On one occasion I was given an assigned to work in a tower with no heat for several weeks. The control officer had a history of partially do his job. I turned in several work orders to address the heat issue and I also wrote him up for failure to inspect the towers before assigning them. Since he and I could not resolve the issue I utilized the chain of command and went to his supervisor. The supervisor immediately resolved the heat and scheduling issue. In 2001 I became interested in being a hair stylist. I knew living in Mich igan City would not allow me to gain financial stability since it was such a small place. So I moved to Indianapolis. After researching the cosmetology schools in Indianapolis I decided to attend Kayes’ School of Cosmetology. There I received a diploma for cosmetology, esthetics, and manicuring in 2004. After graduation I was hired by The Elizabeth Arden Salon, they hired me as a manicurist/hair. What is conflict? Webster’s Dictionary (Merriam-Webster, 1983) defines conflict as sharp disagreement or opposition of interest or ideas. In other words, what I want does not match what you want, or could it be that you are so much alike that you can’t agree on anything? According to David Hardcastle, Professor of Social Service Administration at the University of Maryland in Baltimore (Hardcastle, 2004), co-workers who get on one another nerves, don’t clash with everyone at the office, just the ones they’re most like. To discover why conflict occurs, Dr. Hardcastle conducted a survey of characteristics of co-workers that often have disputes with others in the workplace. In conclusion, he found that employees that don’t get along are usually more alike than different and that all conflicts at some level,since people perceive that these are incompatible goals held by at least 2 people who are interfering with what the other person wants. According to (Bell & Daly, 1984), before a conflict is carried too far, people often assure each other that they want the same thing or that they are headed in the same direction. This may be because both parties are trying to find common ground. However, in true  conflict people not only want different things but believe that another is interfering with their goal attainment. Here are some core issues that arise in many conflicts:  · Self-esteem underlies all conflicts In every conflict, someone’s sense of self is at stake.  · People engage in conflict when they feel demeaned, when they try to regain a sense of being a good person and when they’re hurting from a previous struggle. Many people are not interested in winning or losing; they just need to feel better about themselves.  · The most significant conflict is when someone feels as though their being taken advantage of. This can occur when dedication and commitment cause an individual to work later hours, but then they are not compensated for it.  · Lastly, conflict can occur when the employee has unrealistic expectations of what their position entails, or of being misunderstood in the workplace. Dr. Tony Fiore mentioned in an article (Fiore, T, 1999, Business know how, several steps a manager can take to reduce workplace conflict. You will find them listed below: 1) Managers should focus on communication skills, both in terms of how they communicate and how they are teaching their employees to communicate with each other. This would include using I statements instead of you language. 2) Managers need to increase their listening skills. Active listening involves things like trying to understand what the individual is saying, repeat it for clarity and then let communicating to them that you did indeed understand what they said. 3) Establish healthy boundaries, without boundaries, there will be conflict and squabbles, power struggles and all kinds of circumstances. Try being more empathetic and compassionate toward your employees or co-workers, without crossing the lines of being their friend. 4) Emotional intelligence, develop skills to be more effective, by teaching people to combine both intelligence and emotions in the workplace. 5) Lastly, set up behavioral consequences to be used with truly uncooperative employees who are unwilling to change. This means explaining expectations to the employee and the outcome if the problematic behavior continues. Rosemary McCaslin a professor of Social Work at California State  University San Bernardino believes in involving the office veterans to assist with the mediation process. Being the seasoned employee, they are usually looked at as the mentors and are able to explain the workplace expectations to all parties involved. By utilizing this process, you are able to resolve conflicts before they escalate. Speak to all parties involved in the conflict. This can often supply the insight you need in regards to the dispute. You also ask others that are familiar with their characters and habits to help give you visualize the full picture. Finding out what each party wants and what their goals are can also give you the full picture of what caused the dispute and how this conf lict can be resolved. Helping them to understand one another can alleviate some of the tension. A careful analysis of other people’s interest and values, as well as your own, will require empathetic listening and respectful speaking. Together, when people use dialogue to talk with each other, they will discover new ideas, new possibilities and new potential solutions to create a better working environment.

French Russian Revolution essays

French Russian Revolution essays In Europe between the two revolutions many changes occurred and new views were cultivated and later fostered. There is one significant view that was developed and that is the social and gender definitions. At the time when the French Revolution took place class analysis had not yet been developed. Thus the French believed the men were usually the leaders and spokesman, and the women played significant roles (although not in the spotlight, still very much participated in society). But between the two revolutions any sense of equal that had been support is now lost. The Russian Revolution was a male only event. The revolution was theorized, led and for men only. When women such as Rosa Luxembourg or Krupskaya tried to share their knowledge and gain entry into the event their fates were already determined. The womens ideas were abandoned if they were not disregarded completely. This is loss of equivalency is one reason I believe Russia turned to a communist government and the values upheld by the French the explanation of their tendency towards democracy. ...

Career Choice Project †Information Systems Current Issues Essay (300 Level Course)

Career Choice Project – Information Systems Current Issues Essay (300 Level Course) Free Online Research Papers Career Choice Project Information Systems Current Issues Essay (300 Level Course) After completing the Career Choice application provided by the Internship and Career Center, I was given many choices of jobs that would suite to my lifestyle as well as was able to choose jobs and research what I was interested in. Once Career Choice was completed, and it provided jobs that â€Å"suite to my lifestyle†, I disagreed with what was originally given. Once slowly working through it, and more data was taken from me, information on what jobs I would be interested in matched much more consistently to my ideas. The three jobs I found to most suite what I am interested in are Computer Network Telecommunications Technician, Computer Network Systems Administrator, and Engineer, Computer Systems. A Computer Network Telecommunication Technician (CNTT) includes the assistance to a network administrator dealing with hardware, software, or infrastructure to an information system. As this career does not require a bachelor’s degree, it would be just a start to moving up the chain of command. As the skills needed in this job are Technical, Computer literacy, and diagnosing I believe I am well prepared to do this job. As the work conditions are nearly equal to an eight to five job, not many overtime hours, but this comes with the basic salary of 30 – 35 thousand dollars per year. A Computer Network Systems Administrator (CNSA) is the knowledge to know what and when to install in an information system, as well as the capability to install and maintain. This career requires a bachelor’s degree in some type of information systems degree. Skills needed in this occupation would include Information Handling, Computer Literacy, and diagnosing. These three jobs also are included in what I believe I am capable of. As this position is a bit more time consuming, as well as the knowledge needed to take this position is more than the previous, the pay is higher. The salary for this occupation is 35 to 42 thousand a year. An Engineer of Computer Systems also known as a Systems Analyst is the occupation I am aiming for as a lifetime career. In this career, you would be in charge of handling the information data needs of users, inside and outside of your company. This position in today’s economy is growing rapidly. According to Career Choice, it is neither as high paying, nor as in demand as it really is. I am currently enrolled in a class on this subject of the information systems market. This is a very interesting subject, learning how to design and put in place everything from business processes to new technology. As this job is very much in demand in today’s economy, it is also not an easy one. Once the skill sets used in this occupation is part of my skill set, which I plan to retrieve from the first two previously described occupations. This occupation according to Career Choice requires knowledge in number computing, technical, computer literacy, and diagnosing. Each of the se skills are definitely needed, yet only real world experience can get you the skills needed to complete this occupation. The CNTT position as well as the CNSA position are very similar, and are very close in the chain of command, they both are jobs I consider to have at some point before I attempt at an Systems Analyst position. I do not believe I can fulfill my duties needed to be a Systems Analyst without the real world experience first. As I have been associated with the Information Systems world for years, I believe the base salaries given by Career Choice are low balled, and are much higher, especially with information systems degree. As the skill sets between the first two are similar, they are both similar to the third occupation. Luckily Career Choice came to the same conclusions of what I wanted to do with my life. Research Papers on Career Choice Project - Information Systems Current Issues Essay (300 Level Course)Open Architechture a white paperIncorporating Risk and Uncertainty Factor in CapitalRiordan Manufacturing Production PlanBionic Assembly System: A New Concept of SelfThe Project Managment Office SystemMoral and Ethical Issues in Hiring New EmployeesThe Effects of Illegal ImmigrationResearch Process Part OneAnalysis of Ebay Expanding into AsiaPETSTEL analysis of India

Essay Papers

Essay Papers Essay Papers Every student has to read a lot in order to learn something from others. The apprentice works under the supervision of the master with object to learn his technique as well essay paperswriting requires definite period of training. Initially, it may be that you copy other writers. However, at the end, you should find your own voice at all costs. There are three things necessary to succeed in essay papers writing: talent, hard work, and courage. In our free blog you may find samples of essay on poverty, free Romeo and Juliet essays, as well as essay example on cause of crime. If we talk about talent as an ability to create a new quality, than someone can do more here. However, you, in yourselves, can only develop what was given to you by nature. Therefore, the work depends entirely on us only. To write well is a very difficult exercise. Of course, sometimes happens when the inspiration is upon us, then we just keep the pen in our hand. However, usually essay papers writing is a struggle linked with a sense of discomfort. Essay papers writing require great perseverance. If an author would write only under the influence of inspiration, then the library shelves would be empty. In addition to patience, we still need to have something that, at first, does not seem so obvious, especially when we just start working. It is courage. Why does the writing require courage? Because nobody will write your essay papers instead of you, and it will not be written by itself either. The only way to write essay papers, it is to take pen in hand and write it word by word. Just remember that college essay writer is the one who writes, rather than someone who thinks about it. Working with the Literature You can buy books, magazines, newspapers, etc. on your topic, or read them in the library. Today, the links to online sources are permitted, but one or two books and several articles have to be present in the references and bibliography. Otherwise, your work called penny-a-line.Time of Essay Papers Writing It is advisable to write academic essay with the expectation that it would be ready in advance, a week or several days before delivery. Otherwise, any force-majeure as ended cartridges in the printer, unforeseen cause, and others can damage your nerves and assessment of the essay writing.Hand in the Essay Papers In the evening, before handing assigned essay, you need to reread it a couple times and develop a coherent strategy of defending own point of view as set out in the essay, in case of be questioning by a teacher: Rely on Professional Paper Writing Service If essay papers writing is a challenge for you, try our professional essay papers writing services. Custom paper writing is a reliable service provided by experienced writers who are able to help with the most urgent and the most complicated assignments! if you do not know how to write a term paper or looking for term papers for sale, do not hesitate to order custom essay paper writing service at our site! Read also: Experience Essay Essays on the Intranet Essay Example on Cause of Crime Descriptive Essay Sample Controversial Issue Essay

Leadership and jopsatisfaction Essay Example | Topics and Well Written Essays - 1500 words

Leadership and jopsatisfaction - Essay Example Leadership is â€Å"an influence relationship among leaders and followers who intend real changes and outcomes that reflect their shared purposes† (Draft, 2005 quoted by Ying & Ahmad, 2009, 54). There have been a significant number of literatures covering the nature, theories and applications of leadership and its effect to job performance and satisfaction. The diverse patterns of behavior and actions that leaders exhibit over a period of time and perceived by followers have been identified as the dominant style of leadership. This style is developed utilizing an interplay of factors which shape leadership development. Leadership seeks to bring people and groups from where they are to where they have not been. It enables people to go beyond the confines of mediocrity and tread into the realm of excellence. In the process, it induces people to define their desires and to pursue them with passion. Ultimately, leadership transforms potential into reality. In any organization, the influence of leadership in its operations of has evolved from a simple theoretical framework to the complex structure we have today. The development of leadership theories opened a whole spectrum of information which enhanced the interaction and interrelationships among personnel, especially its effect on job satisfaction. Leaders are concerned with the creation of an environment for performance. They integrate tasks, structure, technology, resources, and people into a productive configuration. They achieve goals through the efforts of other people. They have to influence the behavior of other people in order to get things done. The essay aims to present two sides to the argument that stipulates the critical role of leadership in creating job satisfaction in an organization. One side of the argument supports that an effective leader would create an environment where the subordinates would be satisfied in the accomplishment of their tasks.

The Importance of Transportation in Logistic Between a successful and Term Paper

The Importance of Transportation in Logistic Between a successful and unsuccessful company - Term Paper Example According to the excerpts of the company’s CEO, Phil Knight, the implication of the event created considerable supply issues related to unplanned or uncertain inventory shortages or excess supply. When the company’s inventory did not match with the market demand, it had to offer huge discounts and slash prices of products to clear the additional stock piles. The strategy may not be considered as favorable business decision since getting rid of excess inventory in form of allowing huge discounts to customer puts pressure on company’s profitability and gross margins. On further analysis it was found that the company’s failure to implement successful supply chain planning system can be blamed to â€Å"big bang† or at-one-go deployment approach where the company chose to integrate the supply chain management system with their business strategy in a single phase instead of disciplined step-by-step implementation approach (Stanford University, 2000). The Story of a Successful Logistics Firm – DHL DHL is a German Logistics company that provides international services in express mail. The success is revealed from the fact that the market leader in air and sea mail supply chain and logistics (DHL Express, 2013). Despite of facing numerous challenges every day in carrying out daily operations such as traffics and systematic uncertainties (such as natural calamity, political strikes, etc.), the company is able to optimizing its transport and logistics in metropolitan cities. The company has been able to deliver their un-interrupted services to customers since 1969 which is worth appreciating when one considers traffic congestions, energy consumption, and traffic environment in the economy (Times of Malta, 2011). As the cities around the world starts to modernize from semi-urbanized to urban societies, the challenges of tracking, maintaining and controlling city logistics are becoming more challenging for the company. The company h as traditionally relied on strong distribution network and swift customer service to offer prompt and efficient delivery. With the passage of time the company had to depend on modern software and technologies to handle throughput. As business strategy, the company focuses on latest technology to support supply chain and logistics functions. Over time, the company’s network grew larger and customer base increased significantly in every corner of world. The company’s total network links over 220 territories and counties (DHL, 2013). Comparison between the Successful and Unsuccessful Logistics Firms Difference in Strategic Implementation DHL’s strategic implementation of supply chain management and logistics is completely centered on their customers. The company extensively researches and analyzes issues related to economy, logistics, technology, society and environment. It then assess their impact on their business operations with the objective to determine the be st possible combination of technology and networks that has the potential to reduce delivery time of providing services to customers and also reduce company’s cost of operations. The company follows a systematic analytical approach in implementation of their business strategy. The company foll

Not sure yet Essay Example | Topics and Well Written Essays - 3000 words

Not sure yet - Essay Example rg) who are believers of the Marxist ideology, thus the maoist are practitioners of dialectic materialism; a theory which abhors capitalism and condemns private ownership of businesses (Marxist Internet Archive). The situation in Nyland is a power tussle between the existing democratic government and the moist who are gradually gaining power. Domestic terrorism is widely prevalent in Nyland and this is a serious threat to GEIL’s business interest in the region. The forthcoming elections in Nyland will be a deciding factor for determination of GEIL’s continued existence in Nyland. In event of success of maoist party in the forthcoming elections; the likely hood of development of an unfavorable business environment seems highly predictable. The threats to GEIL’s business interest in Nyland have already become evident due to some recent events. There have been reported cases of staff members being intimidated by political activists which has caused wide spread fear among staff members resulting in decreased productivity and rise in attrition rate. The local management at Nyland has reported receiving request from local goons for donations in exchange of protection; this has further accentuated the situation creating a feeling of insecurity throughout the organization. There have also been reports of militants infiltrating the unions; this news is particularly distressing as it may lead to worsening of the business environment which may result in a situation where management may cease to have any form of control over workers and staff members. In view of the situation it seems highly feasible that top management of GEIL seriously consider the future of its enterprise in Nyland. Under prevailing circumstances the need for the CEO to visit Nyland is justifiable since important decisions have to be made regarding the future of GEIL in Nyland. The company will have to make key strategies with regards to its investments in Nyland with due consideration of the

Literature on Holocaust Essay Example | Topics and Well Written Essays - 2250 words

Literature on Holocaust - Essay Example It is also helpful to refer to analysis of the works by each of these authors to help determine how they affected society and how they changed it. Through analysis of several works, elements such as characterization, plot, setting, theme and structure will be studied. The Holocaust coincides with World War II, and was started with Hitler's invasion of Poland on September 1, 1939 (Saldinger, 6). The original problem, though, began several years earlier. In January of 1933, Hitler was appointed Chancellor of Germany, which had a Jewish population of 566,000. Soon after, in March, Hitler was given dictatorial powers. Concentration camps were slowly evolving from the ghettos which they once were, and Jews were gradually being prohibited from a variety of things, including owning land and being newspaper editors. Hitler continued to make alliances with other nations, which eventually helped him to be able to persecute many other people besides those in the lands he ruled (Holocaust Timeline). Several days after the Nazis invade Poland, England and France declare war on Germany, as they wisely chose not to ally with Hitler. February 12, 1940 marked the first deportation of German Jews into Poland, which was already occupied. Two short months later, Denmark and Norway were invaded. Other lands continue to be invaded by Hitler and his Nazi regime, with many Jews being sent to concentration camps to live the last few months of their lives. On April 30, 1945, Hitler committed suicide. On the same day, Americans freed 33,000 people from camps, marking the beginning of the end of the Holocaust (Holocaust Timeline). Memories of the horror of seeing people die every day have remained with all three of the previously mentioned authors. In their writing, they have used a variety of elements to successfully recall these experiences. Elie Wiesel, in particular, is widely known because of his amazing sense of honesty that is displayed through his Night Trilogy. Wiesel did not try to cover the brutality of events that occurred, but rather gave a detailed description so as to leave an acting impression on the reader. However, this impact was not meant to be one of guilt. Instead it was to ensure that readers would not let an event anything like the Holocaust occur again. He used images of young, dying children and adults being burned to death to convey his themes. The novel itself is actually an autobiography, though there are elements of fiction present throughout. After his experiences, Wiesel "dedicated his life to preserving the memory of the Holocaust victims," which proves to be the basis for all of his writing ("Wiesel's Night Recalls the Holocaust, 1956"). Born in Transylvania in 1928, Wiesel received a thorough Jewish education and it was thought by his parents that he would later be a proficient rabbi. In 1944, Nazis invaded his hometown and he was taken to Auschwitz, which is where his gruesome story really began. In the end, Elie and two sisters survived but, along with two hundred thousand other Jews, the rest of his family died. The original version of Wiesel's novel And the World Remained Silent appeared in Yiddish in 1956. Two years later, he translated the book to French and changed the title to Night. Eventually, it was expanded to include two of his other works and became known as the Night Trilogy. In 1960, it was published in English, adding to the eventual list of

Cyber Security as the Process of Different Security Measures Essay

Cyber Security as the Process of Different Security Measures - Essay Example National security, economic vitality, and daily life of individuals vastly depend on safe, resilient, and stable cyberspace. Cyber Security is a global concern because cyberspace is increasingly becoming a crucial asset to nations. However, few countries possess an arguably secure digital infrastructure – the United States no exception (Singer & Friedman, 2014). The Department of Homeland Security, for instance, is committed to improving its cyber networks and infrastructure, as well as cyber security across all key information sectors. Meanwhile, cyber attacks and intrusions have increased significantly over the last two decades, disrupting critical operations, exposing sensitive business and personal information, and imposing exorbitant costs on economies. As a result, countries must make significant advances in securing their systems from potential state-sponsored operations and intrusions and growing threat of cybercrime (Singer & Friedman, 2014, pp67). Overall, contempora ry organizations must adhere to the conventional cybersecurity standards to curb cybersecurity attacks and enhance safe security techniques. The reasons and motivations for violations of computer security vary between hackers/crackers. For instance, some hackers are extremely skilled and vastly motivated with the goal or objective of compromising the computers of an organization for espionage or financial gain (Reveron, 2013, pp56). Other hackers are simply vandals and thrill-seekers, commonly involved or responsible for ruining websites and web pages. In most cases, attackers deface websites to make the political statement. Furthermore, multiple cyber-crimes that occurred in the last decade targeted both private companies and government agencies. For instance, commercial websites such as Amazon.com, Yahoo.com, CNN.com, eBay.com, and Buy.com hit colossal DOS in the year 2000.

Literature on Holocaust Essay Example | Topics and Well Written Essays - 2250 words

Literature on Holocaust - Essay Example It is also helpful to refer to analysis of the works by each of these authors to help determine how they affected society and how they changed it. Through analysis of several works, elements such as characterization, plot, setting, theme and structure will be studied. The Holocaust coincides with World War II, and was started with Hitler's invasion of Poland on September 1, 1939 (Saldinger, 6). The original problem, though, began several years earlier. In January of 1933, Hitler was appointed Chancellor of Germany, which had a Jewish population of 566,000. Soon after, in March, Hitler was given dictatorial powers. Concentration camps were slowly evolving from the ghettos which they once were, and Jews were gradually being prohibited from a variety of things, including owning land and being newspaper editors. Hitler continued to make alliances with other nations, which eventually helped him to be able to persecute many other people besides those in the lands he ruled (Holocaust Timeline). Several days after the Nazis invade Poland, England and France declare war on Germany, as they wisely chose not to ally with Hitler. February 12, 1940 marked the first deportation of German Jews into Poland, which was already occupied. Two short months later, Denmark and Norway were invaded. Other lands continue to be invaded by Hitler and his Nazi regime, with many Jews being sent to concentration camps to live the last few months of their lives. On April 30, 1945, Hitler committed suicide. On the same day, Americans freed 33,000 people from camps, marking the beginning of the end of the Holocaust (Holocaust Timeline). Memories of the horror of seeing people die every day have remained with all three of the previously mentioned authors. In their writing, they have used a variety of elements to successfully recall these experiences. Elie Wiesel, in particular, is widely known because of his amazing sense of honesty that is displayed through his Night Trilogy. Wiesel did not try to cover the brutality of events that occurred, but rather gave a detailed description so as to leave an acting impression on the reader. However, this impact was not meant to be one of guilt. Instead it was to ensure that readers would not let an event anything like the Holocaust occur again. He used images of young, dying children and adults being burned to death to convey his themes. The novel itself is actually an autobiography, though there are elements of fiction present throughout. After his experiences, Wiesel "dedicated his life to preserving the memory of the Holocaust victims," which proves to be the basis for all of his writing ("Wiesel's Night Recalls the Holocaust, 1956"). Born in Transylvania in 1928, Wiesel received a thorough Jewish education and it was thought by his parents that he would later be a proficient rabbi. In 1944, Nazis invaded his hometown and he was taken to Auschwitz, which is where his gruesome story really began. In the end, Elie and two sisters survived but, along with two hundred thousand other Jews, the rest of his family died. The original version of Wiesel's novel And the World Remained Silent appeared in Yiddish in 1956. Two years later, he translated the book to French and changed the title to Night. Eventually, it was expanded to include two of his other works and became known as the Night Trilogy. In 1960, it was published in English, adding to the eventual list of

A reflection on the care of a critically ill patient Essay

A reflection on the care of a critically ill patient - Essay Example Physicians are expected to make proper clinical assessments to determine whether failures are reversible or irreversible to determine the kind of decision to make. Such assessments are useful on determining whether to withdraw treatment, the kind of therapy to apply and many others. There are a lot of controversies that surround the aspects of managing MOF. This is due to the reason that there is no known treatment cause to be taken on patients with the complication. The field lacks proper research and controlled studies that will aid in giving proper care. Instead, the current methodologies in the treatment and care of MOF patients suggest the application of different immunotherapy patients which are often full of mistakes and inapplicable in some cases. Many players in this field also rely on information from laboratories and at times, many have accepted the use of unproved interventions to control the complication. Further, the field of MOF management lacks definitive diagnostic p recisions and this has been a major discouraging factor (Jevon $ Ewens 2007). All the above problems experienced in this field greatly contribute to the current lack of principled and well-defined rules to follow during patient management. This has made it difficult for physicians to realize what should happen when certain situations come up. This is one of the problems that one can identify when working with others in the area. Mostly, individuals apply what they think is right at certain times and expects families to consent to their determinations. Further, complications such as systematic inflammatory response syndrome (SIRS) and multiple organ dysfunctions (MOD) presents complications that are difficult to identify and this has further worsened the situation in ICUs dealing with critically ill patients (Jevon $ Ewens 2007). Despite the above challenges, there have been multiple developments made concerning the issue of MOF. Further research has been able to make progress in det ermining the physiology of SIRS; the leading cause of multiple organ failure. Major pathophysiological mechanisms that are within the inflammatory conditions of MOF have been developed with better definitions of sepsis, SIRS and MODS. Health practitioners have made progress in ensuring the prevention of organ failure by ensuring optimum circulation and faster correction of hypoxia of tissues experienced by patients in high-risks. All these developments have been important in ensuring effective care to the patient. Application of the knowledge from the pathophysiology of SIRS, sepsis and MODS helps in the determination of the best methods as regards the care of patients. This paper will reflect on the self experience of taking care of a patient with a multiple organ failure. It will define the best methodologies for application under certain situations that can complicate the process of care to the patient. My experience as regards this issue is of a 57-yr old man who was found colla psed by his wife. Examination of the man recorded some existence of SIRS, the main observation being spontaneous breathing. Initial management was immediate intubation within the ambulance fifteen minutes after the arrival. He was admitted on hospital where a follow up of examinations were done to ascertain the cause and extent of the complication. A scan of the head was done which showed normal functioning at first instances. However, extensive coronary calcification was noted on the

Douglas MacArthur Essay Example for Free

Douglas MacArthur Essay Carlos Peà ±a Romulo once wrote that each of his careers â€Å"might have been lived in a different country and a different age.† Soldier, journalist, educator, author, and diplomat, he was a definitive world figure of the 20th century. Romulo grew up in the town of Camiling in the province of Tarlac in northern Philippines. He was born within the Spanish walled city of Intramuros, Manila, on January 14, 1898, at the twilight of one colonial regime and the dawning of another. His father, Gregorio, fought in the revolution for Philippine independence against Spain and, until surrender, America. The bitterness of the conflicts left an impression on the young boy—marking â€Å"the beginnings of a rebel,† as he called it—and he made a promise never to smile at an American soldier. His levelheaded father eventually welcomed American schoolteachers who came to Tarlac to teach English, however, becoming the first of the town’s elders to learn the language. Likewise, the young Romulo’s hatred abated not only because of his father’s example but also because he became friendly with an American sergeant. His father’s dream of an independent and democratic Philippines lived on. One of the last to take his oath of allegiance to America, the elder Romulo learned to accept the foreign power’s rulings except—as the young Romulo recounts in his memoirs—â€Å"in the manner of the flag.† â€Å"The American law says we cannot display our flag in any public place,† Gregorio Romulo told his family. â€Å"Well, my bedroom is not a public place.† In World War II Romulo was aide-de-camp to General Douglas MacArthur. As a journalist he wrote a series of articles, after a tour of the Far East, about Japanese imperialism, and predicted an attack on the United States. For this he won the Pulitzer Prize in Journalism for Distinguished Correspondence, and it was MacArthur himself who delivered to his friend the good news. His skill at using words made Romulo the logical choice to become â€Å"the Voice of Freedom,† which broadcasted news of the war effort to Filipinos and Americans alike. Often contrary to Japanese propaganda, Romulo’s reports earned the ire of the enemy, who put a price on his head. But Romulo kept broadcasting until the Fall of Bataan, and abandoned his post only after MacArthur’s strict orders to leave. He flew first to Australia, eventually ending up in the United States in exile, leaving behind his wife and four sons. In 1924 Romulo married Virginia Llamas, a local beauty titlist. They met at a picnic and they married not long after being crowned King and Queen of a Manila carnival. She once commented that she was the type of wife who preferred to glow â€Å"faintly in her husband’s shadow,† to which one acquaintance quipped, â€Å"this didn’t leave much room to glow in†Ã¢â‚¬â€a jab at Romulo’s height. Standing only 5’4† in his shoes, Romulo often made fun of his height. His book I Walked With Heroes opens with the anecdote about being the newly elected president of the United Nations—the first Asian to ever hold the post—and having to be â€Å"perched atop three thick New York City telephone books† just to see and be seen by all the delegates below the podium. When MacArthur fulfilled his promise to return to the Philippines, with Romulo at his side, it was reported that the American general was wading in waist-deep water. One correspondent, Walter Winchell, immediately wired back asking how Romulo could have waded in that depth without drowning. He also used his height to his advantage. â€Å"The little fellow is generally underrated in the beginning,† he once wrote. â€Å"Then he does something well, and people are surprised and impressed. In their minds his achievement is magnified.† A very early photo of Romulo Team members of the University of the Philippines debate team, with Professor Carlos P. Romulo (center). From left: Pedro Camus, Teodoro Evangelista, Deogracias Puyat, and Jacinto C. Borja. The photo was taken in San Francisco, California, April 18, 1928, and the caption reads: â€Å"Four students of the University of the Philippines, under the leadership of Prof. Carlos P. Romulo of the College Faculty, recently arrived in the United States on a tour of the world to debate the question of Filipino independence. The round-the-world debate on the Philippine question is academic and has nothing to do with politics.† This kind of understanding served him well as he began a career as a diplomat at the United Nations. Describing himself as the â€Å"barefoot boy of politics,† he had never before attended an international conference and was new to diplomacy. To add to this challenge, he was representing a small nation that had not yet achieved independence. (There already had been reports of Filipino delegates being ignored at international meetings.) Romulo—whose lifelong dream was to help build a body such as the United Nations—resolved to make the Philippines the voice of all small nations. As a signatory of the charter forming the United Nations in 1945, he spoke the famous line, â€Å"Let us make this floor the last battlefield† at the first General Assembly. There was at first silence, but then he received a standing ovation—the only one given to any speaker at the conference. Romulo launched himself fully into the world of international diplomacy, standing his ground against the big powers and committing himself to the causes of fledging nations. Dismissed by some, like Andrei Vishinsky, chief of the Soviet delegation, as a â€Å"little man from a little country,† Romulo was undeterred, fighting â€Å"like David, slinging pebbles of truth between the eyes of blustering Goliaths.† President of the UN General Assembly Carlos P. Romulo introduces US President Harry S. Truman to Deputy Foreign Minister Andrei Vishinsky of the USSR, October 24, 1949, during the cornerstone laying ceremony of the UN headquarters in New York City. President of the UN General Assembly Carlos P. Romulo introduces US President Harry S. Truman to Deputy Foreign Minister Andrei Vishinsky of the USSR, October 24, 1949, during the cornerstone laying ceremony of the UN headquarters in New York City. Dubbed by his colleagues â€Å"Mr. United Nations,† he was elected president of the United Nations General Assembly in 1949—the first Asian to hold the position—and served as president of UN Security Council four times, in 1981, in 1980 and twice in 1957. Despite all the triumphs, Romulo hit low points in his life. His eldest son Carlos, Jr., died in a plane crash in 1957, and his beloved wife died in 1968, near the end of his terms as president of the University of the Philippines, his alma mater, and, concurrently, Secretary of Education. â€Å"I had to be outstanding,† he wrote, â€Å"to make the greatest effort to win, to prove I was capable not in spite of having been born a Filipino but because I was a Filipino.†

Motivation For Language Learning Among Libyan Students English Language Essay

Motivation For Language Learning Among Libyan Students English Language Essay The motivation to learn a foreign or second language is a subject of some considerable interest nowadays. This has not always been the case. In 1956, Wally and Lambert believed that learning another language involved verbal ability and intelligence but notions like motivation, attitudes and anxiety were not considered to be of significance. Opinions have since changed and one might occasionally think that affective variables are the only influences worthy of consideration. Learning a foreign language can be a difficult and lengthy process and I would not be at all surprised to learn that several variables, so far not considered significant, were found to be of importance in second-language acquisition. Hitherto, research has concentrated on individual difference features of the student such as, language anxiety, attitudes and motivation, self-confidence, personality variables (e.g. risk-taking, desire to succeed, empathy and so on), intelligence, field independence, language learning strategies, and language aptitude. However, there are other variables and other classes of variables that could be considered. This essay will focus on motivation, as I believe that many of these other variables are reliant on motivation for their effects to be realized. For example, language-learning strategies are unlikely to be used if the learner is not motivated to learn the second language and a learner will be disinclined to take risks using the second language if he / she has little intention of learning it. Therefore, motivation is crucial, in the same way that language aptitude is, in determining the success or otherwise of learning a foreign language in a classroom setting. Ellis (1985) states that motivated individuals who integrate both linguistic and non-linguistic outcomes of the learning experience will accomplish desirable attitudes and a higher degree of second-language proficiency. Recent years have seen an increase in the number of Libyan students coming to the UK to study for postgraduate degrees. A major issue for most of these students is their poor command of English, both verbal and written. This naturally has a negative impact on their ability to integrate into life in England, both on and off campus. An examination of their motivation to learn English may highlight the linguistic challenges they face in England and the process of their adaptation to both their degree study and the new society and culture. Therefore, this essay will first undertake a literature review to look at research carried out into motivation for second-language acquisition. It will then describe and examine adult Libyan students instrumental and integrative motivation in learning English as a second language. Secondly, it will introduce a short semi-structured interview with postgraduate Libyan students who have not long been in the UK. The purpose of the interview is to establish whether their goal orientation is mainly instrumental or integrative. Some conclusions will be made before some implications for classroom teaching are drawn. Literature Review According to Dornyei (2009), it is necessary to know what motivation is so as to enhance the motivational intensity of students. He defines motivation as a cluster of factors that energize the behaviour and give it direction. Alkinson (2000: 123) defines motivation as the effort that learners put into learning a second language as a result of their needs or desire to learn it. According to Gardner and Lambert (1972), there are two types of motivation: integrative motivation and instrumental motivation. Gardner and Lambert (1972) state that integrative motivation occurs when learners are interested in learning about the second languages culture and want to communicate with speakers of that language and become integrated into that culture: a more interpersonal quality of learning. On the other hand, Gardner (1996) states that instrumental motivation refers to those students who learn a second language in order to gain some kind of advantage be it economic (better paid job) or social (better status). They are thus more practical and self-oriented. Lamp (2004) finds that most Libyan students who study English as a second language are instrumentally rather than integratively orientated. Dornyei Ushioda (2009: 53) believe that integrative orientation is an essential source of motivation because it is based firmly in learners personalities. As such it is likely to exert its influence over an extended period and to sustain learning efforts over the time which is necessary to achieve language learning success. Also, Skehan (1989) suggests that being integratively oriented leads to greater motivation, which in turn helps to sustain the learner throughout the long process of mastering a second language, particularly when that learner only starts learning the new language in high school. Instrumental motivation on the other hand is less effective because it is not rooted in the learners personality. It is therefore more susceptible to negative external influences and the learner is less likely to put in the effort required to attain cumulative progress. According to Lamb (2004), over the last few years, motivation has nevertheless been reconceptualised. He argues that integrative motivation is becoming increasingly unimportant in a globalizing world in which English is the medium of communication between speakers of many languages, from many cultures, for many purposes. The desire to integrate with the first language community hardly makes sense anymore. Therefore, the debate about the integrative concept has intensified and has taken a new turn. Dornyei Ushioda (2009), ask whether we can apply the concept of integrative orientation when there is no specific target reference group of speaker. In other words, does it makes sense to talk about integrative attitudes when ownership of English does not necessarily rest with a specific community of speaker, whether American English or British English? Moreover, does the notion of integrative motivation of learning English have any real meaning, given the increasing curricular reframing o f English as a universal basic skill to be taught from primary level alongside literacy and numeracy, and given the predicted decline in numbers of English as a foreign language learners by the end of this decade? These questions have led some second-language motivation researchers to rethink the concept of integrative motivation. Yashima (2002: 57), for example, expands the notion of integrativeness to refer to a generalised international outlook or international posture, which she defines with reference to Japanese learners of English who have an interest in foreign or international affairs, willingness to go overseas to stay or work, readiness to interact with intercultural patterns, and openness or a non-ethnocentric attitude toward different culture. Dornyei Ushioda (2009) expand this concept of international posture such that the external reference group moves from being a specific geographic and enthnolinguistic community to being a non-specific global community of English language users. Ushioda (2006) questions whether it is meaningful to conceptualise these points, i.e. is it meaningful to conceptualise the global community as an external reference group or as part of ones internal representation of oneself as a defacto member of that global community? This theoretical shift of focus to the internal domain of self and identity by researchers such as those mentioned above makes this a radical rethink of the original integrative concept. Dornyei and Csizer (2002) speculate that the process of identification theorised to underpin integrativeness might be better explained as an internal process of identification within the persons self-concept, rather than identification with an external reference group. Dornyei (2005: 175) developed this idea further by drawing on the psychological theory of possible selves. According to this theory, possible selves represent individuals ideas of what what they might become, what they would like to become, and what they afraid of becoming, and so provide a conceptual link between the self concept and motivation. Dornyei (2005) also builds on this theory of possible selves to develop a new conceptualisation of second- language motivation, the second language motivational self-system. Its central concept is the idea of self, which refers to the representation of the attributes that someone would ideally like to possess (i.e. a representation of personal hopes, aspirations or desires). In relation to second-language motivation, Breen (2001) argues that second-language aquisition theorists have not developed a comprehensive theory of identity that integrates the language learners and the language-learning context. Breen (2001) uses the term identity to describe how a person understands his/her relationship to the world, how that relationship is constructed across time and space, and how the person understands possibilities for the future. Breen (2001: 45) developed the motivational concept of investment to capture the socially and historically constructed relationship of the learner to the target language, and their often ambivalent desire to learn and practise it. When learners are interested in a language, they do so with the understanding that they will acquire a wider range of symbolic and material resources, which will enhance their culture capital, their identity and their desires for the future. Therefore, an investment in the target language is an investment in the learners own identity. Arnold (2002) proposed that in addition to the current research and theories, there is a need to draw on a wider variety of theoretical viewpoints in order to further our understanding of motivation in second-language learning. Of these, the more important ones that are relevant to this essay include the cognitive perspective of learner goal orientation, the theory of goal-setting and attributional theory, all of which will now be briefly discussed. Firstly, according to Pintrich (1989), the cognitive perspective differentiates two major learner goal orientations: intrinsic and extrinsic. Students demonstrate an extrinsic orientation if their reasons for engaging in a task are to acquire grades, rewards, or approval from others. Conversely, Arnold (2000) maintains that if the rationale for students engaging in a task is curiosity, challenge, mastery, or learning, then they are considered to be intrinsically oriented. Arnold (2000) also adds that there is much evidence in second-language acquisition literature to support the claim that intrinsic motivation is strongly connected to the outcomes of second-language learning. Harmer (2007) suggests, even where the original reason for taking up a language course, for example, is extrinsic, the chance of success will be greatly enhanced if the students come to love the learning process. According to Philips (2005) most Libyan students are extrinsically oriented. For example, all Libyan schools place a strong emphasis on tests, grades and competitiveness, all of which only serve to promote Libyan students extrinsic motivation. The students are only learning the second language to impress their parents and teachers rather than learning it because they love to do so. As a result, adult students who come to study in the UK have been extrinsically motivated to simply do enough to pass exams and get a well-paid job after graduating. Secondly, according to Locke Latham (1994: 55) the theory of goal setting is based on the principle that much human action is purposeful, because it is directed by conscious goals. This theory explains why some people carry out tasks better than others: those who are goal oriented perform better and achieve more. Garden (1985) states that there are two important aspects of goals: goal mechanisms and goal attributes. Content and intensity are the most widely studied goal attributes. However, goal specificity and goal difficulty are aspects of content which are most researched. Dornyei (2005) states that commitment is the most commonly studied feature of intensity and this is the degree to which a person is attracted to the goal, considers it significant, is determined to achieve it, and sticks with it in the face of difficulties. Locke and Latham (1996: 40) propose three direct mechanisms by which goals regulate performance: Firstly, goals direct activity toward actions which are goal appropriate at the expense of actions that are inappropriate. Secondly, goals adjust expenditure in that individuals regulate their effort according to the complexity level of the goal or task. Thirdly, goals influence the perseverance of action in situations where there are no time limits. Finally, Dornyei Ushioda (2009) define the attributional theory of motivation. This portrays human beings as scientists who are motivated to achieve a causal understanding of the world. These strivings for a causal explanation are supposed to have behavioural implications. In an achievement-related context, the chief sets of causes considered responsible for failure and success are: effort, ability, luck and task characteristics. Weiner (1992) states that these are analysed along two dimensions: stability and lack of control. The stability dimension contrasts ability and task difficulty, both of which are thought to be unchangeable, with effort and luck possibly changing on subsequent attempts to carry out a task. The lack of control aspect contrasts ability and effort (both internal factors) with task difficulty and luck (both external factors). In principle, individuals might attribute causes to any one of these four factors. Dont know if this is what you mean also not sure if it s very clear, especially the bit about dimensions and the following couple of sentences Motivation for Language Learning among Adult Libyan students in the UK: Instrumental or Integrative? It has been established that individuals learn a second language in two main ways: they are either instrumentally or integratively motivated. Among Libyan students, it would appear that instrumental motivation is more evident than integrative motivation and that teaching and learning for exams have dominated foreign language teaching in Libya. According to Philips (2005), in Libyan education, English is compulsory. The majority of Libyan language learners do not choose to learn English; consequently, many lack the internal drive for learning English and they have to depend on external driving forces. Philips (2005) adds that because English is compulsory, students see it as a means of improving their social standing. Moreover, the Libyan people think that almost everything can be attained through hard work, even if they take no personal interest in it. So, it is not unusual that Libyan EFL students learn English to qualify for graduate and postgraduate education, to prepare themselve s for the best future employment possible and to pass exams; all of which are external factors and which align with several collective social expectations. Johnson Krug (1980) believe integrative motivation to be more prevalent than instrumental motivation in the learning process, since without external influencing factors, the student becomes unmotivated to learn. This however is not the case in cross-cultural situations. Johnson Krug (1980) find that external driving forces, particularly those nurtured and supported by the exam system and curriculum in formal education, continue to motivate the Libyan EFL student. Many studies have looked at motivation in a Libyan context, and found that instrumental orientation is very common among Libyan EFL students. Kara (1992) maintains that 99% of Libyan students of English are only learning English for reasons of certificate motivation. Philips (2005) argues that most Libyan individuals learn English for utilitarian and patriotic reasons, for personal advancement as well as for national modernization and material gains. Libyan students are motivated to learn English because they believe that they will be financially better off in the future. Interview The aim of this short and semi-structured interview is to prove what has been shown through the research discussed above: namely that adult Libyan students who come to study in the UK exhibit signs of instrumental orientation rather than integrative orientation when it comes to their English learning experiences. This researcher will examine the motivation behind second-language acquisition in an informal setting and will interview postgraduate Libyan students who are undertaking MA and PhD studies in the UK. Research Questions Several questions were considered important for the purposes of this research. These were as follows: What has motivated Libyan students in the UK to learn English? Do you think it is important to learn English, and why? What was your reason for learning English in the UK? What are your attitudes towards British people? And finally what work youll be doing in your country after graduating in the UK? Participants and Data Collection Procedures Two postgraduate Libyan students who are studying for degrees in the UK participated in this study. For both students, this was their first time in the UK and their first time in an English speaking country. Both respondents were found through my own social network and were friends of a friend. See further details in Table (1) below. Name Gender Age Current subject Duration of study in the UK Mohammed Male 26 MA Medicines Three years Laila Female 29 PhD TESOL Four years Table 1 Data were collected from both students separately and at different times. Both students had already been in the UK for 18 months. Each interview took approximately 30 minutes. Both students gave permission for their answers to be taped during the interviews. Discussion Both respondents believe that English is of great importance to their academic education in the UK. Both had come to study at a postgraduate level in the UK in order to improve their career prospects and benefit financially upon graduating. As discussed before, these reasons show a distinct instrumental orientation in their motivation for learning English. Both respondents felt a current and urgent need to further improve their four skills reading, listening, speaking and writing of English despite their achievements in learning English in Libya before they came to the UK. Their experience of learning English in Libya involved particular training programs and / or formal instruction. This meant that they excelled at passing English exams rather than being able to converse in a practical way with English-speaking people. Having recognised that they might have some problems when they got to the UK, both respondents spent a year improving their knowledge of English before applying for their postgraduate courses. They also did this to assist them in their actual postgraduate work as both felt that they needed additional language skills in order to cope with their studies. Mohammed said oral skills are important to me because they help me to communicate with people from different parts of the world and also help me in my academic degree. With good oral skills I can cope more easily with academic activities such as communication or discussions with my supervisor, understanding seminars and talking to other students about their studies. Laila however, said (English) reading and writing skills are particularly significant when it comes to writing my thesis. It was obvious that both respondents tended to be more preoccupied with an instrumental orientation. Kara (1992) found that Libyas motivation for learning English is very job-oriented and certainly very pragmatic. Libyans learn English because learning English provides them with a sense of achievement and helps them secure better-paid jobs. For Mohammed, the practical aspects of the English language seemed to far outweigh the integrative dimension. He said Ill need English for my future career because I desire to work in the UK after graduating. My area of study is popular with the medical field in many countries, particularly in the UK. Working in the UK will be more lucrative for me than working in Libya. However, he added that if I were to find a job as a doctor and live in the UK, maybe I will have intrinsic goal orientations when it comes to learning English then because then I will want to be able to communicate with English people and have a deeper understanding of their comm unity and culture so that I can integrate and adjust to the society. The second interviewee, Laila said Studying English is essential to me since without it, an individual cannot be successful in any respected field, and also for me, studying English can be significant because if I am skilled in English, others will respect me more. In addition, she said, In my country Libya, people who get a good degree in an English speaking country find it easier to find a well-paid job because my country lacks qualified English teachers in higher education. She also added I am interested in using the Internet as a communication tool to help me learn about people from different countries. It is also useful for finding information and learning materials in English. Both respondents had negative attitudes towards British people that they had met. They felt that British people were arrogant, impatient and prejudiced. This could be considered further evidence of instrumental orientation. According to Dornyei Ushioda (2009), negative attitudes towards the target language community, may lead to a lack of interest in interacting with the people of the target language. Mohammed had experience of being treated rudely and impatiently by an English person when he had asked for directions. Having had this experience, he was less willing to interact with English people in case it happened again. Laila said my English landlord treated me less favourably in the allocation of rooms than English tenants who shared the same house. This is a sad example of a negative experience as a result of Lailas aspiration towards integrative motivation. Laila felt that her landlord was prejudiced against individuals from developing countries. She too has had negative experiences when trying to interact with ordinary British people in the street. Laila asked a woman for some directions to the coach station and this woman not only ignored the question but also walked quickly away. As a result, Laila has felt frustrated by some British people who she found to be very arrogant and would have preferred to avoid. Both respondents, despite their negative attitudes toward English people, felt that they were more successful in learning English in the UK than at home. Johnson Krug (1980) suggest that people who rated foreign people negatively were more successful than those who rated them positively and that the expression of negative feeling towards them only spurred them on to overcome and manipulate the people of the target language. Finally, both respondents were able to agree that their motivational goals with regard to learning English were instrumental. Both said that they hoped to get better-paid jobs after graduating and English skills were part of this overall plan. In summary, the interview process has shown that both Libyans were highly motivated to learn English and that they had a higher degree of instrumental motivation than integrative motivation. According to Pintrich (1989) and from his cognitive perspective, the data would indicate that both respondents exhibited extrinsic goal orientations. Both believed that learning English would assist them in their postgraduate studies, enhance their career prospects, improve their English interactions and communications and assist them in integrating into British communities. In other words, learning English was seen to improve their quality of life in the UK. Conclusion Motivation is one of the most significant factors influencing learners second-language proficiency and achievement. Libyan students show signs of being instrumentally motivated rather than integratively motivated. In order to illustrate this, an interview was set up to investigate motivation to learn English among Libyan postgraduate students. Data gathered during the interviews supported the theory that they had been motivated to learn out of the belief in the instrumental or extrinsic value of English, primarily for their studies and future career prospects. Some research showed that current English teaching methods in Libya are targeted towards achieving good grades rather than promoting proficiency. Whilst many Libyan students do well in the English exams in Libya, their ability to use English in an English-speaking environment on a day-to-day basis remains limited. It has been shown that instrumentally motivated EFL students in Libya learn English to increase their employment pr ospects, increase their salary expectations and for social advancement. Instrumental motivation is maintained through the exam system and its attendant teaching environment. Classroom implications According to Dornyei and Csizer (2001), teachers play an important role in maximizing students motivation to learn a second language in the classroom. To this end, there are some teaching and learning strategies, which could be employed in the English-learning classroom. Firstly, Dornyei and Csizer (2001) suggest that teachers should dispense with the traditional teacher-centered teaching methods and instead encourage students to use their initiative. English could be introduced using multi-media examples such as music, film, TV and literature. Once their interest is induced, students will be motivated to take part in classroom activities and so attain the goal of language learning. Teachers need to take on many roles: cooperator, organizer, informant, initiator, guide, participant and advisor. A learner-centered class is a successful class with learners playing the dominant role. Learner-centered dynamic classrooms can help learners to make progress and encourage them to practise the second language. Secondly, Dornyei (2001) states that teachers should create a relaxed atmosphere in the classroom because a tense atmosphere can cause anxiety amongst learners and this hinders their motivation and effectiveness in a foreign language. Additionally, teachers should choose teaching materials that are appropriate for the learners and that create a desire for learning. Authentic and interesting teaching materials enable learners to improve their verbal and oral communication skills in real-life situations. Thirdly, Dornyei (2001) adds that teachers should increase self-confidence among students of English through encouragement rather than scolding or criticising. Finally, Dornyei and Csizer (1998) assert that a teacher can increase students natural curiosity towards the English community and its culture by discussing things like geography, history, lifestyle, political matters, day-to-day living and using written, audio and visual information. Drawing upon the experience of students who have visited English-speaking countries is also a clever way to introduce interesting information. Teachers should help students to realize that they are not just learning English to pass exams. Students should look upon the exercise as a means of learning about other cultures, people and societies. Teachers of English should cultivate positive attitudes among their students towards English speaking people and cultures, thereby promoting integrative motivation for learning English. Check the spellings of the researchers names you quote there were several inconsistencies which Ive corrected (after checking in google) but you might like to check that they are indeed spelled correctly.

Lost Lenore Essay -- essays research papers

  Ã‚  Ã‚  Ã‚  Ã‚  A raven is a dark and mysterious bird, and in this poem a raven visits a man with a message. Edgar Allan Poe’s â€Å"The Raven† is about a man who is having a mental breakdown because of the death of a dear friend. The narrator presents a frightening and sad setting, while throughout the poem, talking about his dear friend Lenore, who has passed away. Later, the mysterious figure of the Raven is introduced as he appears in the narrator’s chamber. Puzzled and terrified by the appearance of this dark vision, the narrator questions his guest in various ways to find out the meaning of his visit. No matter what the narrator asks, the Raven has only one eerie reply.   Ã‚  Ã‚  Ã‚  Ã‚  The narrator describes his frightening and sad surroundings, which reflect his state of mind caused by the death of his dear friend. The narrator opens his sad tale with â€Å"Once upon a midnight dreary† and later offers, â€Å"it was in the bleak December.† He describes his chamber as containing â€Å"many quaint and curious volume of forgotten lore† and his fireplace as â€Å"each separate dying ember wrought its ghost upon the floor.† With such images as the old musty books and the dying fire, a mood is set that represents the lonely and frightened state of mind of the narrator. Later, he sees curtains moving without a window open, and hears someone tapping on his chamber door. We begin to see that the narrator is losing touch with reality because he is deeply depressed by of the ...

Communication system Essay

Use and develop systems that promote communication 1. Be able to address the range of communication requirement in own role 1. 1 Review the range of groups and individuals whose communication needs must be addressed in own job role. Working within Surestart I work with many groups and individuals whose communication needs must be addressed which include 16 staff members, services users to date we have 1700 families registered with Surestart. We would have a lot of communication with Health visitors regarding referrals that they have sent in and also follow up telephone calls if there is any concerns with the family. I would also have contact with social services and be asked to attend case review meetings. I would also be expected to communicate with other agencies to refer our service users on the appropriate agencies for example other children centres, counsellors, women’s Aid and Hidden Harm Social worker, 1. 2 Explain how to support effective communication within own job role Effective communication and interaction play a very important role in the work of everybody that works within Surestart. I feel that how I support effective communication is by setting a good example to staff. With communication been so important for the day to day running of the centre, each staff member would be asked to write in the diary in the main office so people can know where they are (this is for the save guarding of staff if they are out of the office, lone worker policy) There is also a white board in the main office so when staff are in programmes other staff are aware of this and that the parents/baby room are booked. I would also support communication by attending staff meeting ever second week and staff are told that they must attend once a month. There is also an open door policy as sometimes there is information that staff do not want to share in a team meeting as there maybe difficulties within the team and they would like to share information on a one to one basic. 1. 3 Analyse the barriers and challenges to communication within own job role The barriers and challenges that I would face is staff working part time, staff out doing programme and also may be difficult feeling between staff members. The other barriers and challenges that I would face is staff do not take on board what you are saying to them as they feel they are right so they do not even listen to what you are trying to explain. Some people may pick you up wrong on the information you are trying to get across. 1. 4 Implement a strategy to overcome communication barriers Make sure I speak very clear, focus on what information I would like them to take on board. Supervision on a monthly basis, open door policy if anyone has a problem they can talk about it. Staff can ring and send emails at any time. The childcare supervisor meets with the childcare team every morning to make sure that all creches have enough staff and if they have any concerns regarding the children. There is also a referral meeting once a week where we discuss the referral that health visitor/social workers have send in and also to discuss and concerns we would have regarding the parents. I also send rely slips to social worker / health visitor to let them know if a home visit has been completed or if we have been unable to contact the family. Use different means of communication to meet different needs I am aware that each staff member has different learning styles, some staff like sharing information in a group and other staff like to share information in a one to one. It is also very important for me to take this on board as I do not want any member of the team feeling frustrated and ineffective. I want staff to be able to trust me and let them see that I value the work that they do. The different means of communication I use to meet different needs are. Emails are a very effective means of communication as each staff members gets the information at the same time and not second hand. Emails can be sent at any time and also printed out to file or record information that has been sent or received. Team meeting again are a very good as all staff are getting the same information and this is a nice way for other staff to meet and let everyone else know how things are going and if anyone is finding a family or child difficult then there is the support of the whole team for ideas of how to handle a situation. If anyone cannot make it then the team minutes are there to read. Telephone if I am not in the office I can still be reached on my mobile if anyone needs anything. Health visitor/Social worker would also contact me by telephone if they needed an update on a family. Staff diary in the main office this lets staff members know who is in which room and if anyone is on leave or sick or if someone has an appointment. Sign in and out sheet beside the exit door this is for safety reasons as if there was a fire in the building then I would know who is in and out Reply slips are back to the health visitors/social worker as an update for the referral they have send in. Letters to parents this is to invite them along to programmes/events. Thought-out the year I would facilitate information mornings for breastfeeding support, weaning work shop and feeding for under 5’s this would be to share information to welcome new service users to the Surestart. Face to face, my office is open to all staff at any time if they need to talk about anything. CU2941 Use and develop systems that promote communication 2. Be able to improve communication systems and practise support positive outcomes for individuals 2. Monitor the effectiveness of communication systems and practices. The diary in the front office if very effective for staff on home visit as we know where there are for their safety (lone worker policy). white board in the main office is very effective as this is where all staff write down their programmes so if there is any phone calls for staff the secretary knows if they are in the office or in programmes. Emails can be sent at any time and it means that the same information is been told to the staff at the same time and it is also the staffs responsible to pick up their emails. The childcare supervisor meets with the childcare staff each morning I feel that this is very effective as this is in place to make sure that all rooms are covered with their ratio, and most importantly that the needs of the children are met and if there is any problem in any of the setting it can be addressed as needed and that staff do not have to wait 2 weeks for a team meeting to discuss. One to one communication i. e. Supervision and APR, I feel that this is very important within a setting. N-Drive – this is where documents can be saved and all staff can access it. In our office we have a policy of hot desking so documents can accessed at any computer. This is also for Surestart forms and newsletters so all staff can print them out as needed. Reply slips to health visitors/social worker/other agencies – this is where I reply to any referral letter that the project receives, I would reply to the other agencies if this family had received a home visit and services offered, if I was unable to contact the family for different reasons or if the family did not want to avail of Surestart services. Phone – if I cannot be reached at any time then a message can be left for me to return there call. 2. 2 Evaluate the effectiveness of existing communication systems and practice Evaluating the effectiveness of existing communication systems and practice I am going to start with the ones I feels are the most effective. One to One Communication – I feel that this works very well within a team as some staff members do not like to speak in front of other and feel that their ideas might not be good enough. I also feel that face to face communication is very effective as some people can pick up a message wrong and take the wrong tone with an email. Supervision – this is there for staff to talk confidently with their manger I feel that this is very effective means of communication for the manger to tell how well things are going for that member of staff and for the staff member to say how they really feel about how things are going. ( I also feel that you have to have a good relationship with your staff for this to work, you have to be relaxed and friendly and staff members also have to trust you). Supervision is also very effective as this give staff clear boundaries of what is expected of them for the month a head and also make sure they are on target to achieve the targets in their APR. Team meetings – I also think this is effective as this can let everybody know how programmes are going if there is any follows to do with families in any of the programmes. If anyone is having any difficulties if any of the programmes is nice to get other ideas how to deal with it. It is also there for sharing information for the Surestart board and action for children. To let staff know what training is coming up. ARP- I have been working in a Surestart setting for the last 11 years, I feel that this is the first year I have felt that an APR has been effective like the rest of communication systems if it is not done right then it will not be effective. APR is there to set goal and targets for the year ahead, I feel this is very important for staff as they know what is expected of them for the year ahead and then this is monitored at each supervision to make sure that staff in on track with their targets. Childcare meeting every morning – I feel that this is very effective as each member of the childcare team no where they are each day and who is covering in each setting and also if any member of the childcare team is concerned about a child this is discussed each morning. Emails- I feel has pro and con. It is very effective in a way that emails can be sent at any time and is very good for all staff to receive the information at the same time. I also feels that staff can pick the tone of emails up wrong and some information is best said face to face. Reply letter to health visitors/social workers/other agencies – I feel that this is a very effective The diary in the front office – This is effective if everyone plays there part in filling it in. If someone is on training or off on A/L and forgets to fill it in then it is very hard for other staff to know where they are. N-Drive – This is effective as all the Surestart form and standard letters are on it as well as newsletters. It is also that as this is used while hot desking it means that the documents that are placed on this drive can be accessed by the whole team so if I was saving any confidential information I would also password protect it. Phone – I do feel that this is effective as if I am not available by phone or mobile then a message can also be left. 2. 3 Propose improvements to communication systems and practices to address any short comings I feel that communication can always be improved as we are only human and staff do forget to pass on messages, response to emails, and even fill in the diary in the main office. I have proposed that each desk has message pad so that all messages have to written down. I have proposed that the main diary is to be brought to the team meeting so that if anyone has any leave booked, any visits arranged or training then this can go into the diary. I would also remind everybody at team meeting about remembering to fill in the diary I have also propose that the reply slips to the health visitors/social workers be changed as I feel it could be improved. 2. 4 Lead the implementation of revised communication system and practices CU 2941 Use and develop systems that promote communication 3. Be able to improve communication systems to promote partnership working 3. 1 Use communication systems to promote partnership working The systems that we use to promote partnership working is: One to one communications – I meet with the health visitor for breastfeeding once a week. Also any of the health visitors are welcome to call in at any time. Some health visitors like to bring parents that are hard to engage into the centre to meet me to show them around the building and meet the staff. I would also have contact face to face with our families on a daily basis through programmes and also registrations. Phone call – health visitors/social services and other agencies would phone for update and regarding case review meetings. Families would also phone on a daily basis if they needed help with anything or information. Post – we post letters to the agencies if we are unable to reach the families or if they no longer wish to be involved with the service. I would also post letters and newsletter to families. Emails – some agencies like to send email as it is a faster way for them and this is ok with me as long as it is recorded. Referral reply – this is a letter drawing and signed by Surestart parents that we have permission to send it back to the health visitors to say we have been in contact and the Surestart services have been offered. Information events – this is different events for Surestart to promote their services 3. 2 Compare the effectiveness of different communications systems for partnership working I feel within waterside Surestart the systems we use are very effective. One to one communication I feel is very effective as this can reassure service users and colleagues and also outside agencies, you can focus on the goal. I can be supportive and positive to all that need it. I can also assess the services users’ needs and provide them with the support needed and I also feel that this builds trust and relationships. Phone call – I feel that this is a very effective way of communicating as some health visitor/social worker/other agencies need an update ASAP as they may be on their way to a review meeting. All if a member of staff is not on the office this is a good way of communicating. As my role as family support worker I be in contact with families every day on the phone, may it be they have a question or I am inviting the families to programmes or arranging home visits. Emails – This is a very effective way that I communicate in Surestart, supervision notes to be sent 3 says before supervision, team meeting are to be sent and read before the meeting. Agencies are able to send emails / newsletters Referral Response – I feel that this is a very effective way that Surestart communicate. This is send to health visitors/social workers who send in a referral this is to show the agencies that we have made contact with that family or that we have tried to contact the family and after 4 weeks we are unable to reach them. Information events – I feel that this is not really effective as we work on catchment areas and this is very hard to have an event in a general area, it has to be within the area, as we do not like to turn people away that may be interested in the service, as when agencies send in referrals they have a list of streets that is inside the catchment area and only if there is a need then they can be outside the area. Propose to improvements to communications systems for partnership working I do believe that communication within waterside Surestart has got a lot better in the last year, I feel that this has a great deal to do with our new manager, she has gained the trust and respect of the staff and in return it is a pleasure to work with. I feel that I have a great leader to follow and learn a great deal from. The only improvement that could be made is that a leaflet could be drawn up for families that are outside the catchment area so that they leave with something rather than going away with no information (this is in the process on being done). I am also assisting the upgrade of the referral response form so that families sign this form so that we have permission to hold their information and that we are allow to send the form back to the referrer. CU2941 Use and develop systems that promote communications 4. Be able to use systems for effective information management 4. 1 Explain legal and ethical tensions between maintaining confidentiality and sharing information Working with in a Surestart setting for the last 11 years, I know that confidentiality is very important. It’s important for agencies and services users to build a trusting relationship with me. I am very honest with the people I work with, when I am completing a registration form with parents I do tell them that their details will stay in a locked filing cabinet for 7 years, that there information is stored on a database password protected until there child/ren turn 4. I also let the parents know that under the data protection act they are able to see their file at any time. Parents also sign a form that we are able to share information with the health visitor and other agencies involved if we have any concerns regarding the child or parents. When I have taking programmes with parents I also start with group rules. Confidentiality always comes up, I always tell parents that whatever is discussed at the group I do not take it outside of the group, I can only speak for myself but that I would hope that everyone would stand by this too. I also always make it very clear to parents that if anything is discussed or disclosed any information regarding harm or danger or abuse to a child/ren then I will past this information on to my manger and the appropriate authorises. I feel that if I am honest with all the people that I work with then I do believe that you build up a trust and that by law I have to report and record all that is disclosed to me, although I did have a parent in the past that did not understand this, they felt that I was just reporting them to social services and she believed that social services where there to take her child away. This lady did not return to Surestart as what she disclosed I had to discuss with my manger. Analyse the essential features of information sharing agreements within and between organisations Under the data protection act 1998, the purpose of the act is to protect the rights and privacy of individuals and to ensure that data about them are not processed without their knowledge and are processed with their consent whenever possible, this act covers personal data held in electronic formats, manual data and relevant filing systems. Surestart has devised a form that has recently been updated by my colleagues and myself, this form is where we get service users to sign that they agree Surestart is able to keep their details in a secure place for up to seven years, and that if we had any concerns regarding the child that we would contact the appropriate service also that if there is a social worker involved that we are able to update them on any programmes they attend for case review meetings. Health visitors would send in referral form with parent’s consent, what happens is we then phone that family and do a home visit and in that visit we fill out the Surestart forms with the families details on it, the consent for is then signed and sent back to the health visitor to say we have completed a visit this is what programmes they would like to attend, I would also send back a form to the heath visitor if that family did not wish to avail of Surestart services or that I could not reach them. These forms are kept with the registration and filed in a locked cabinet. When I am facilitating a programme within Surestart I always do group rules, parents can put what they like on it, confidentially always comes up, I just remind parents that what happens in the group will stay in the group with me, but I can only speak for myself and not the rest of the group and I do tell them that It would not be nice to hear anyone talking bad about another parent. I do inform the parents that if there anything disclosed within the group that has caused abuse of harm to a child them I am bound by action for children policies and procedures and under the children order act 1995 to past this information on to my manger and the appropriate services, I do tell the parents that I would discuss this with them before I reported what I have heard. Demonstrate use of information management systems that meet legal and ethical requirement Under the data protection act 1998 Surestart need permission to hold data on the families that I work with, how this is done  is that all parents have to sign the registration form and also the consent for their details to be stored according to action for children policies and procedures, which is that their details are stored for up to seven years, in a locked filing cabinet and up to four years on the Surestart database. Under the children’s order 1995 I am bound to report anything that I have heard or seen that my or has caused harm to a child. This would also be discussed with the parent/s what information I would be passing on to my manger. This also gives the parent an opportunity to explain. The information my lead to a referral been made to social services.